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Level 1: Destination Training

 

Participants in this program will develop a greater understanding of the Coastal Bend region, the economic impact of tourism and build upon the most important skill in the industry, customer service.  After attending the Customer Service for Tourism program, participants will leave with a better understanding of the Visit Corpus Christi organization and an endorsement from Visit Corpus Christi as a #CCMe Certified Associate.

The CCME certification represents those individuals who embody Corpus Christi community pride, understand the power of travel to our local economy and take ownership of making ordinary moments, extraordinary. 

Upon completion of the Destination Training program, participants will receive an emailed certificate of completion and a lapel pin that they can wear on their name tag or lapel, proudly representing that they provide excellence in service.

 

Certified Tourism PartnerCCME Certified Partners  

Visit Corpus Christi’s hospitality and tourism partners can become CCME Certified Partners as well by committing to training at least 1/3 of all employees.  

As a benefit to these partners who are committed to providing excellent guest experiences, CCME Certified Partners will receive elevated promotion via Visit Corpus Christi’s marketing efforts. Businesses interested in applying to become a CCMe Certified Partner should email meredith@visitcorpuschristi.com for more information.  

 

 

 

FAQ

What can I expect in this training?

This one-hour entry-level course provides strong customer service and destination training for individuals working in the hospitality and tourism industry. Employees can expect to strengthen their destination knowledge, and customer service skills and build a comprehensive toolkit of resources for providing highly personalized recommendations.

 

Who can attend?

This program is open to everyone, no prior tourism or hospitality experience is necessary, but advance registration is required.

 

When do trainings happen?

Virtual trainings are scheduled every first Tuesday at 10 AM and Thursday at 2 PM of the month.

 

How much does it cost?

Virtual trainings are free. On-site trainings are available for a fee.

 

What if my employees can’t attend virtually?

No worries! We’ll be happy to schedule an on-site training for your team for a fee.

 

If I am taking the virtual training, how do I receive my training certificate and tangibles?

After completion of Destination Training, you can reach out to Stev Guerra at stev@visitcorpuschristi.com to set up a time to pick up your training completion items from the Visitor Info Center.

 

What’s in it for the employee?

The #CCMe Certification is an individual certification that employees can take with them wherever they go. In addition to the emailed certificate of completion, lapel pin, and new skills.  

 

How do I sign up?

Email Estevan Guerra, Director of Visitor Services

Stev Guerra

Stev Guerra Director of Visitor Services